1.C-TECH VALUE PROMISE
The C-Tech Value Promise guarantees you at least many years of use of our instruments, from the date of purchase. .
2.C-TECH SERVICE GUARANTEE
If you are under an C-Tech Advantage contract or C-Tech customer and a hardware problem cannot be solved immediately, a formal escalation process ensures that key technical and management resources quickly attend to your issue. If this process does not resolve the hardware issue, we will repair or replace your analytical instrument for free. This escalation process exemplifies how Agilent is committed to keeping your lab up and running, no matter what.